The price of the accommodation includes: electricity, central heating, hot water, cleaning, cots and high chairs, bed linen and towels.
We welcome children of all ages.
All of our properties accept two well-behaved dogs.
Your dog(s) must not be left unattended in the property. If your dog is found to be left alone in the property you will incur a £50.00 fine.
Your dog(s) must be kept out of bedrooms and off furniture. We may seek compensation for damages or breakages caused by your dog(s).
Cancellation and Insurance
By making your booking, you are entering into a legal contract with Graythwaite Holidays.
Your 25% deposit is not refundable under any circumstances. We recommend that you take out cancellation insurance to cover this cost.
The balance of your booking must be paid 8 weeks before your arrival date.
If you have to cancel less than 8 weeks before your arrival date:
- you will be liable to pay for the booking in full if the booking cannot be re-let
- you will not be liable for the balance if we succeed in re-letting the booking. We will refund it to you if you have already paid it.
Non-availability of Accommodation
We would only cancel your holiday if your accommodation were unavailable for reasons beyond our control. We would, however, attempt to offer you alternative accommodation. If this were not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund. We cannot refund money if you are unable make the journey due to adverse weather conditions.
In many areas of The Lake District signal strength is limited. Speeds are not as we are used to in most urban environments in the UK. All our cottages are equipped with free Wi-Fi. However, we cannot guarantee a continuous and uninterrupted internet connection as this is outside of our control. You will not be advised in advance if this facility is removed and we cannot offer refunds or compensation if the internet is down or the Wi-Fi is not available for any reason. Please note the Wi-Fi provided is not sufficient for streaming or downloading documents and files.
Your accommodation will be available to you from 4.00pm on the day of arrival unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time.
If you would like to arrive early, please call Graythwaite Holidays, and we will get you into the accommodation earlier than the time stated if possible.
Please ensure that you contact us no later than the day before your arrival to let us know if you will be arriving late. Failure to notify us may result in the property being re-let.
Please be ready to leave the accommodation by 10:00 am on the day of departure, unless otherwise arranged.
We reserve the right to charge £50 per hour for departure after 10:00am.
All rubbish must be disposed of in outdoor bins prior to departure. Failure to do so will result in an additional cleaning charge.
All kitchenware must be returned to its cupboard or drawer, cleaned, prior to departure. Failure to do so will result in an additional cleaning charge.
Electric Car Chargers
We have four EV Chargers available on the Estate, two located at Home Farm Courtyard, and two located at Esthwaite Howe Courtyard. These chargers are advertised on a public app and available for anyone to use at either location regardless of your property. Graythwaite will manage these chargers to the best of their ability, however they are operated by an external company and any issues will be dealt with via external engineers which Graythwaite will contact if any problems do occur. Availablity of the chargers can not be guaranteed specifically for guests. You will not be advised in advance if this facility is removed, but it can be checked via the Monta app and we cannot offer refunds or compensation if the chargers are unavailable for any reason.
Damages and Breakages
Please take care when staying in our property.
You are responsible and liable for any breakages or damages you cause to the accommodation or its contents.
A security deposit will be pre-authorised from your bank account up to 48 hours prior to your arrival. This is fully refundable after your departure if no damages are sustained. Please note that depending on your bank it can take up to 2 weeks for your security deposit to be released back to your account.
All we ask is that you report any incidents as they occur.
We do not normally charge for minor breakages. We may claim against your security deposit for repair or making good if the damage or breakage is significant, and we may make an additional charge if you did not report this to us.
We do not accept any liability for any damage, loss, or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Office Opening Hours & Emergency reporting
Our offices are open between 9am – 5pm where a member of the Graythwaite Team will be happy to take your call.
Please ensure you are aware of your directions and locate your Keybox code to access the property prior to travelling. Wifi and phone signal are not reliable if trying to access this information once you have arrived on the estate.
Our on-call system outside of the above hours are for Emergency calls only. If you need to report a maintenance issue or are missing any inventory, please email email@example.com and your email will be responded to during office hours.
Thank you for choosing to book with Graythwaite Holidays. We look forward to welcoming you.
Graythwaite Holidays, Graythwaite, Ulverston, Cumbria LA12 8BQ